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Powered by AI

Enterprise Service
Manager

A modern, AI-powered government service management platform built for the City of Pasig. Streamline citizen requests, automate workflows, and gain actionable insights — all in one system.

Explore Features Security

6+

Service Types

4

User Roles

8

Ticket Statuses

100%

Audit Coverage

Core Features

Everything you need to manage government services efficiently — from ticket submission to AI-driven analytics.

Ticket Management

End-to-end lifecycle management with 8 status states, reference number tracking, department routing, and file attachments.

Submit → Review → Process → Complete
Role-Based Access Control

Four distinct roles — Citizen, Staff, Department Head, and Admin — each with carefully scoped permissions and UI views.

Secure authentication with encrypted sessions
Real-Time Dashboard

Live statistics, ticket breakdown by department, recent activity feed, and progress tracking — all at a glance.

Role-adaptive: citizens see theirs, staff see all
AI Analytics Suite

Trend reports, anomaly detection, natural language queries, and AI-powered insights generated automatically from your data.

"How many open tickets?" — just ask
Immutable Audit Trail

Every data change is captured automatically — entity, field, old/new value, and timestamp are recorded for full traceability.

RA 9485 government compliance ready
Workflow Transitions

Full state machine with recorded transitions, actor tracking, timestamps, and notes for every status change.

Complete timeline per ticket
Multi-Department Support

Manage multiple city offices (BPLO, CHO, etc.) with department-specific ticket types, staff assignment, and reporting.

Scalable to any LGU structure
Email Notifications

Integrated email notifications for transactional emails — login approvals, ticket updates, and status changes.

Configurable sender & templates
AI Chat Assistant

Floating AI assistant available on every page — answers questions about the system, services, and ticket data in real time.

Intelligent AI assistant built in

AI-Powered Intelligence

Transforming raw ticket data into actionable insights with intelligent analytics and AI.

Trend Reports
30-day volume analysis, completion rates, resolution times, busiest departments and days — all computed automatically.
Anomaly Detection
Automatic detection of volume spikes, stale tickets, and high rejection rates per department.
Natural Language Queries
"How many open tickets?" "Average resolution time?" — ask questions in plain English and get instant answers.
AI-Powered Insights
AI analyzes trends, anomalies, and data to generate human-readable executive summaries for leadership.
Similar Ticket Matching
Finds related tickets by department, type, and keyword overlap — helping staff identify patterns and duplicates.
Ask the Data — Natural Language Query
How many tickets this week?
There are 34 tickets submitted this week.
Average resolution time?
The average resolution time is 47.2 hours (2.0 days).
Busiest department?
The busiest department is Business Permits & Licensing Office with 89 tickets.

Ticket Lifecycle

A transparent, trackable workflow from submission to completion.

1
Submit
Citizen files
a request
2
Review
Staff evaluates
the request
3
Process
Work begins
on the ticket
4
Approve
Requirements
verified
5
Complete
Service
delivered

Security & Compliance

Built for government standards with defense-in-depth security, full audit trails, and compliance with Philippine e-Government regulations.

Secure Token Authentication
Encrypted sessions with automatic expiry
Encrypted Password Storage
Industry-standard encryption for all credentials
Role-Based Authorization
4-tier access control on every feature
Immutable Audit Logs
Automatically captured for every change
Auth Event Tracking
IP, user agent, login/logout logged
Login Approval Flow
Optional email-based 2-step approval

Ready to Modernize Your Government Services?

Enterprise Service Manager is ready to deploy. Start streamlining citizen services today.

Contact Us Try the Demo